Unverified payments

Some payments need a second look before they count. The Unverified Payments queue, under Finance > Unverified Payments, gathers everything awaiting a Financial Manager's decision so nothing reduces a customer's balance until it has been checked.

The verification queue

The page opens on a triangle-marked Unverified Payments header with summary cards for Total Amount, Total Unverified, Pending and Re-check. The table shows each payment's date, customer, amount, type, status and reference, with a badge where a reference is shared by more than one payment. A status filter lets you show All Unverified, Pending Only or Re-check Only, alongside type, reseller and date-range filters.

Where these come from

This queue holds payments that were entered by hand, uploaded in bulk, or collected in the field by a billing agent whose auto-approval is switched off. Each of these is created as Pending Approval. Payments taken through an online payment gateway are recorded as approved automatically and do not appear here — this queue is specifically the manual and collection payments that still need verifying.

Approving and rejecting

A Financial Manager can act on any row: Verify it, Request Re-check, or Reject it (entering a reason when prompted). Verifying a payment applies it to the customer's balance immediately.

Bulk verification and export

For large queues, Upload Verified takes a simple CSV of payment_id, status — a status of 1 verifies the payment and 2 sends it to re-check — and processes them in one pass. You can also Download the queue as a PDF or CSV to review offline. Once verified, payments join the main Payments record.