Xelynx connects to the WhatsApp Business Cloud API so you can message customers directly and use WhatsApp as a channel for notifications. It is configured under Config > WhatsApp, on a page titled WhatsApp Integration with three tabs: Status & Test, Inbox and Templates.
Connecting your account
This is a credential-based connection through Meta — there is no QR code to scan. On Status & Test, click Configure and enter your Phone Number ID, Business Account ID and Access Token (all found in the Meta Developer Portal), then Save Credentials. The card shows WhatsApp Connected when it's live. This page also provides your Webhook URL and Verify Token to paste into Meta, and a Send Test Message tool to confirm delivery.
The inbox
The Inbox tab is a two-pane live chat: conversations grouped by phone number on the left, the message thread on the right with delivery ticks for sent, delivered and read. When a number matches a customer you get a View Customer link, and you can reply straight from the thread. It refreshes automatically.
Templates
The Templates tab is where you create message templates, then Submit to Meta for approval and Sync status to pull the latest state — templates show as Approved, Pending, Rejected or Draft. Only approved templates become selectable when composing notifications. A Template ID Reference table lists the billing and service message types you can build templates for.
Per-company ownership
WhatsApp is multi-tenant. The same page appears in the reseller portal, and each reseller uses their own WhatsApp Business account — a reseller's customers are messaged from the reseller's number, and your direct customers from yours, with no fallback between them. In the CRM, editing WhatsApp credentials is limited to superadmins; other staff are asked to contact their superadmin.